Foundation for California Community Colleges
Call Center Agent

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Job Title: Call Center Agent
# of Vacancies:
Job Type: Staff
Job Classification: REPRESENTATIVE
Job Description: Click Here for Detailed Job Description
Minimum Qualifications: Handles inquiries related to benefits and eligibility in a professional, resourceful, and empathetic manner.Determines eligibility by comparing client information to requirements.Performs research using available resources and routes calls to the appropriate resources.Multitasks and remains calm under pressure, especially during peak hours or difficult calls; de-escalates calls appropriately.Escalates priority issues, follows up on complex and reports to management.Completes call notes and call reports as necessary and updating them in the CRM.Obtains and evaluates all relevant data to handle complaints and inquiries.Records details of comments, inquiries, complaints, and actions taken.Recognizes, documents, and alerts the management team of trends in customer calls.Manages administration, communicating and coordinating with internal departments.
Salary: See Job Description
Work Term: See Job Description
Full Time/Part Time: Full-Time
District/College: Foundation for California Community Colleges
Academic Job Line No:
Classified Job Line No:
Contact: (Click to Email) HR
Phone Number: 916.325.0844
Date Posted: Monday, February 8, 2021
Application Deadline: Until Filled
First Screening Date
Required Documents:
Materials that MUST be submitted prior to a candidate's consideration for hiring.

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