Foundation for California Community Colleges
Call Center Lead

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Job Title: Call Center Lead
# of Vacancies:
Job Type: Staff
Job Classification: REPRESENTATIVE
Job Description: Click Here for Detailed Job Description
Minimum Qualifications: Management and supervisory principles and practices including coaching and employee relations.Ability to work effectively with diverse groups of individuals.Customer service techniques and skills.Proficiency with Microsoft Office Suite.Excellent written and verbal communications skills.Fluency in Spanish strongly preferred but not required.Effectively supervise subordinates including training, assigning, monitoring, and evaluating work, counseling and disciplining staff, and processing grievances.Analyze complex issues, evaluate alternative solutions, develop sound conclusions, and recommend an appropriate course of action.Interpret and apply Program policy and procedure affecting operations and personnel matters.
Salary: See Job Description
Work Term: See Job Description
Full Time/Part Time: Full-Time Temporary
District/College: Foundation for California Community Colleges
Academic Job Line No:
Classified Job Line No:
Contact: (Click to Email) HR
Phone Number: 916.325.0844
Date Posted: Monday, February 15, 2021
Application Deadline: Until Filled
First Screening Date
Required Documents:
Materials that MUST be submitted prior to a candidate's consideration for hiring.

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